Mobile phone networks are using artificial intelligence (AI) to make smartphones easier to use. Companies like Apple, Samsung, and Google are adding AI to their operating systems. This means phones will use more data, which can strain mobile networks. To handle this, telecoms companies are using AI to manage radio frequencies, save energy, and monitor network performance. For example, Korea Telecom can now find and fix problems in a minute using AI.

Telecoms companies are investing in 5G Standalone networks to handle the extra data from AI. These networks are faster and can hold more data, but some experts say they might not be enough for the AI era. The industry is also using AI to improve customer service. The Global Telco AI Alliance is developing an AI chatbot for basic customer queries. This will free up call center staff for more complicated cases. Vodafone has partnered with Microsoft's Azure OpenAI Service to improve customer service and reduce complaints. AI can help emerging markets and make its use more fair.

Some people worry that AI will take away jobs, but experts think it can be helpful, especially for poorer countries. AI can make networks greener and more efficient. Overall, AI is being used in many parts of the telecoms industry, making everything better.

Original news source: How mobile phone networks are embracing AI (BBC)

– News Summary
Instructions:
1. Divide the class into pairs or small groups.
2. Give each group a copy of the article.
3. Instruct the groups to read the article and summarize the main points in a few sentences.
4. After they have finished, have each group share their summaries with the class.
5. Facilitate a discussion about the article and encourage students to express their opinions.
– Word Association
Instructions:
1. Write the words "mobile phone networks" on the board.
2. Instruct students to take turns saying a word that is associated with the topic.
3. Each student must say a word that has not been said before.
4. Encourage students to explain why they chose their words.
5. Continue until no more words can be added or until time runs out.
– Opinion Poll
Instructions:
1. Write the statement "Artificial intelligence in mobile phone networks is beneficial" on the board.
2. Divide the class into two groups: one group in favor of the statement and one group against.
3. Instruct each group to come up with arguments to support their opinion.
4. Have each group present their arguments to the class.
5. Conduct a class vote to see which opinion is more popular and facilitate a discussion about the results.
– Pros and Cons
Instructions:
1. Divide the class into pairs or small groups.
2. Instruct each group to make a list of the pros and cons of using AI in mobile phone networks.
3. After they have finished, have each group share their lists with the class.
4. Facilitate a discussion about the advantages and disadvantages of AI in this context.
5. Encourage students to express their personal opinions and discuss any ethical concerns.
– Future Predictions
Instructions:
1. Instruct students to imagine what the future of mobile phone networks will look like with the integration of AI.
2. Ask each student to write down their predictions on a piece of paper.
3. After they have finished, have students share their predictions with a partner or small group.
4. Encourage students to discuss and debate their predictions, providing reasons and evidence to support their ideas.
5. As a class, have a discussion about the different predictions and make connections to the article.

Mobile phone networks are using artificial intelligence (AI) to make smartphones easier to use. Companies like Apple, Samsung, and ? are ? AI to their ? systems. This ? phones will use more data, which can strain mobile networks. To handle this, telecoms companies are using AI to manage radio frequencies, save energy, and ? network ?. For example, Korea Telecom can now find and fix problems in a minute ? AI. Telecoms companies are investing in 5G Standalone ? to handle the extra data from AI. These networks are faster and can hold more data, but some experts say they might not be enough for the AI era. The industry is also using AI to improve customer ?. The Global Telco AI ? is developing an AI chatbot for basic customer queries. This will free up call ? staff for more complicated cases. Vodafone has partnered with Microsoft's Azure ? Service to improve customer service and reduce complaints. AI can help emerging ? and make its use more fair. Some people worry that AI will take away jobs, but experts think it can be helpful, especially for poorer ?. AI can make networks ? and more efficient. Overall, AI is being used in many parts of the ? industry, making everything better.

1. What is artificial intelligence (AI) and how is it being used in smartphones?
2. How do you think AI can strain mobile networks? Why or why not?
3. Do you think telecoms companies should invest in 5G Standalone networks? Why or why not?
4. How do you think AI can improve customer service in the telecoms industry?
5. Do you think AI chatbots are a good idea for handling basic customer queries? Why or why not?
6. How do you think AI can help emerging markets? Can you give an example?
7. What are some concerns people have about AI taking away jobs? Do you share these concerns? Why or why not?
8. How do you think AI can make networks greener and more efficient?
9. Do you think AI is being used too much in the telecoms industry? Why or why not?
10. How would you feel if you had to interact with an AI chatbot instead of a human customer service representative? Why?
11. What do you think are the advantages and disadvantages of using AI in the telecoms industry?
12. Do you think AI will continue to advance and be used more in the future? Why or why not?
13. How do you think AI can make smartphones easier to use for people?
14. What are some other industries where AI could be useful? Can you give examples?
15. Do you think AI will ultimately make everything better? Why or why not?

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