I. Understanding Banks
1. Why do we need banks?
2. What happens if I don’t have enough money in my checking account and try to write a check for more than the balance due?
3. Can you tell me what a bank does?
4. Is there anything that makes you feel nervous when you go to the bank?
5. How can banks pay interest on savings accounts?
II. Bank Accounts
6. What are bank accounts?
7. Is it easy to open an account with a bank in your country?
8. What does it mean to have overdraft protection on my checking account?
9. What are the different types of accounts that you can have at a bank?
10. Can you open an account by mail?
III. Banking Services
11. What are the most common types of loans offered by banks?
12. What does a bank loan mean?
13. What are payday loans and should I get one?
14. How can a bank help people who want to start their own business?
15. What is an ATM machine?
IV. Banking Experience
16. When did you last go to the bank?
17. How often do you go to the bank?
18. Do you like going to the bank?
19. Has a bank ever made you sad?
20. Can you trust your bank?
V. Safety and Security
21. Is your bank safe?
22. How can you make sure that your money is safe in the bank?
23. Is it safe to keep your money in a bank?
24. If a bank was to go bankrupt, what would happen to your money?
25. Can you open an account online?
VI. Banking Knowledge
26. What are checks/cheques?
27. What is a credit card?
28. What is your favorite thing about banks?
29. Why do people use banks for savings accounts instead of keeping it under the mattress?
30. What does a bank do?
VII. Banking Functions
31. How do banks make money?
32. What is the difference between a savings and checking account?
33. When you deposit money into your account, where does it go?
34. What is a bank’s role in the economy?
35. What are the main functions of a bank?
VIII. Banking Costs
36. How much money does it cost to open an account at a bank?
37. Do you ever have problems with your ATM card?
38. What are the most common types of accounts offered by banks?
39. Why do people need bank accounts?
40. Why does it matter what kind of credit card I have when I pay off my bill every month and don’t carry a balance from month to month?
IX. Banking and Technology
41. How do you open a bank account?
42. Does a bank require identification when opening an account online?
43. Can you manage your account using a mobile app?
44. What are the benefits of online banking?
45. How do you feel about using technology for banking?
X. Future of Banking
46. How do you think banks will change in the future?
47. What new services would you like to see from banks?
48. Do you think cash will still be used in the future?
49. How important is it to have a bank account in the future?
50. What advice would you give to someone opening their first bank account?
XI. Personal Banking Experiences
51. Have you ever had a problem with your bank?
52. What was your best experience at a bank?
53. Have you ever switched banks? Why?
54. What do you think is the most important quality in a bank?
55. How do you feel about bank fees?
XII. Banking Culture
56. How do banks in your country differ from banks in other countries?
57. What cultural attitudes do people have towards banks?
58. How do banks support local communities?
59. What role do banks play in promoting financial literacy?
60. Why do you think banks are important in society?
