Paul Holmes -
University
English Professor

Free Materials For ESL Teachers and Learners

“Flipkart” ESL Discussion Questions

I. Flipkart Experience

1. What is the best thing about Flipkart?
2. What is the return policy for items bought on Flipkart?
3. What are the benefits of using Flipkart?
4. What would you change about Flipkart?
5. How do you feel about Flipkart’s latest products?

II. Product Selection

6. What can you buy on Flipkart?
7. Is Flipkart easy to use?
8. Do you like the product selection on Flipkart? Why or why not?
9. Can I use my credit card or debit card to pay for a product on Flipkart?
10. Why did the company decide to go global?

III. Shopping Preferences

11. Why do you like shopping on Flipkart?
12. Do you have any complaints about shopping on Flipkart? If so, what are they?
13. What are the things you can order on Flipkart?
14. Do you think that Flipkart is a good company? Why/why not?
15. Is there a way to track an order placed with Flipkart once it has been shipped out?

IV. Company Background

16. How long has Flipkart been in business?
17. Is there a minimum order value when shipping through Flipkart?
18. What do you like most about Flipkart?
19. What is the main purpose of Flipkart?
20. What is the first thing that comes to your mind when you think of Flipkart?

V. Shopping Behavior

21. Was Flipkart founded in India?
22. What is Flipkart?
23. Do you shop at Flipkart as often as any other online retailer?
24. How do you compare Flipkart with other online shopping sites?
25. What do you think about Flipkart’s customer service?

VI. User Experience

26. How would you rate your overall experience with Flipkart?
27. What features do you like the most on the Flipkart app?
28. Have you ever faced any issues while shopping on Flipkart?
29. What do you think about the delivery time for Flipkart orders?
30. Would you recommend Flipkart to your friends? Why or why not?

VII. Payment Methods

31. What payment methods does Flipkart accept?
32. Do you feel secure when making payments on Flipkart?
33. Have you ever had issues with payments on Flipkart?
34. What is your preferred payment method when shopping on Flipkart?
35. Do you use any discount codes when shopping on Flipkart?

VIII. Customer Service

36. How would you rate Flipkart’s customer service?
37. Have you ever contacted Flipkart’s customer service? What was your experience?
38. What improvements would you suggest for Flipkart’s customer service?
39. Do you think Flipkart’s customer service is responsive?
40. What do you expect from a good customer service experience on Flipkart?

IX. Promotions and Discounts

41. How often do you look for discounts on Flipkart?
42. What kind of promotions do you like to see on Flipkart?
43. Have you ever missed a good deal on Flipkart? How did you feel?
44. Do you think Flipkart offers good value for money?
45. What is your favorite time to shop for discounts on Flipkart?

X. Future of Flipkart

46. What do you think the future holds for Flipkart?
47. How can Flipkart improve its services in the future?
48. What new features would you like to see on Flipkart?
49. Do you think Flipkart will continue to grow in the coming years?
50. What challenges do you think Flipkart will face in the future?

XI. Comparison with Competitors

51. How does Flipkart compare to Amazon in your opinion?
52. What do you think makes Flipkart different from its competitors?
53. Which online shopping platform do you prefer: Flipkart or Snapdeal?
54. What features do you think Flipkart should adopt from its competitors?
55. Do you think Flipkart is keeping up with its competitors?

XII. Personal Shopping Experience

56. What is your most memorable shopping experience on Flipkart?
57. Have you ever received a damaged product from Flipkart? What happened?
58. What is your favorite product that you bought from Flipkart?
59. How often do you recommend Flipkart to others?
60. What advice would you give to someone shopping on Flipkart for the first time?
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