Mobile phone companies are using artificial intelligence (AI) to help manage their networks. Big companies like O2, EE, Vodafone, and Three use AI to handle radio signals, save energy, and watch how well the network is working. For example, Korea Telecom uses AI to find and fix problems quickly, and AT&T in the US uses AI to predict issues before they happen. They are also working on new 5G networks, but some think they will need even better 6G networks by 2028.

Telecom companies are also using AI to help their customers. A group called the Global Telco AI Alliance wants to make an AI chatbot to answer customer questions. Vodafone is working with Microsoft to make their digital assistant, Tobi, better at helping customers. The idea is to make customer service faster and easier without needing as many human workers.

Some people worry that AI might take away jobs, but experts think it can help, especially in poorer countries. AI can make special tools available to more people and make networks run better and use less energy. Even though some are unsure, AI is making many parts of the telecom industry better.

Original news source: How mobile phone networks are embracing AI (BBC)

– News Summary
Instructions: Divide the students into pairs. Give each pair a copy of the article. Instruct them to read the article and then take turns summarizing the main points to each other. After they finish, have a class discussion where each pair shares their summary with the class.
– Opinion Poll
Instructions: Create a list of questions related to the article, such as "Do you think AI will help or hurt the telecom industry?" or "Would you prefer to interact with a chatbot or a human customer service representative? Why?" Divide the class into small groups and have them discuss and answer the questions. Afterward, each group can share their opinions with the class.
– Vocabulary Pictionary
Instructions: Write down a list of vocabulary words from the article, such as "artificial intelligence," "networks," "customer service," etc. Divide the class into pairs or small groups. Give each group a set of vocabulary words. Instruct them to take turns drawing a picture to represent each word while their group members try to guess the word. The group with the most correct guesses wins.
– Think-Pair-Share
Instructions: Have the students individually think about and write down their ideas on the following question: "How do you think AI can benefit the telecom industry?" Then, pair them up and have them share their ideas with each other. Finally, open up the discussion to the whole class and have a class discussion where students can share their thoughts and opinions.
– Future Predictions
Instructions: Divide the class into small groups. Give each group a piece of paper and ask them to write down three predictions about how AI will impact the telecom industry in the future. After they finish, have each group share their predictions with the class and discuss the likelihood of each prediction coming true.

Mobile phone companies are using artificial intelligence (AI) to help manage their ?s. Big companies like O2, EE, Vodafone, and Three use AI to handle radio signals, ? energy, and watch how well the network is working. For example, Korea Telecom uses AI to ? and fix problems quickly, and AT&T in the US uses AI to predict ? before they happen. They are also working on new 5G networks, but some think they will need even ? 6G networks by 2028. Telecom companies are also using AI to help their customers. A group called the Global ? AI Alliance wants to make an AI chatbot to answer customer questions. Vodafone is working with Microsoft to make their digital assistant, Tobi, better at ? customers. The idea is to make customer service faster and easier without ? as many human ?. Some people worry that AI might take away jobs, but experts think it can help, especially in poorer countries. AI can make special ? available to more people and make networks run better and use less energy. Even though some are unsure, AI is making ? parts of the ? industry better.

1. What is artificial intelligence (AI) and how is it being used by mobile phone companies?
2. How would you feel if your mobile phone network was always working perfectly because of AI?
3. Do you like the idea of using AI chatbots to answer customer questions? Why or why not?
4. What do you think are the advantages of using AI in the telecom industry?
5. How do you think AI can help people in poorer countries?
6. Do you think AI will replace human workers in the telecom industry? Why or why not?
7. What is a 5G network and why are companies working on even better 6G networks?
8. How do you think AI can save energy in the telecom industry?
9. How would you feel if you could get help from a digital assistant like Tobi instead of talking to a human customer service representative?
10. Do you think AI is making the telecom industry better? Why or why not?
11. What kind of problems do you think AI can help solve in the telecom industry?
12. Why do you think mobile phone companies are interested in using AI?

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